Privacy Policy

This privacy notice tells you how Charity Mentors looks after your personal information, your privacy rights and how the law protects you.

Who we are:
Charity Mentors is a Charitable Incorporated Organisation (CIO), registered no. 1164429.

If you have any questions about our privacy policy, please email our Executive Director.

The information we use:
We only collect relevant personal information that enables us to pursue our mission for a healthy not-for-profit sector led by confident leaders with clear strategic purpose. This includes:
● Name
● Contact details such as email address and phone numbers
● Job title
● Details of the mentoring project including your feedback

We do not pass these details to any other third party, apart from our use of MailChimp. We sometimes use MailChimp and Eventbrite as third-party providers, to deliver email communications. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our communications.  You can find out how Mailchimp protects its data here and Eventbrite here.

How the law protects your personal information:
We promise to keep your data safe. Your privacy is also protected by Data Protection law. Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. The law says we must have one of the following reasons to use your personal information:
● To fulfil a contract we have with you, or
● When it is in our legitimate interest, or
● When you have given consent.
A legitimate interest is when we have a business reason to use your information. But even then, it should be in line with your reasonable expectations and must not unfairly go against your right to privacy.

What we use your personal information for:
Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.

1. To inform and give guidance about our services and to develop and carry out marketing activities: We believe our lawful basis for this is “legitimate interest” in  realising our mission for a healthy not-for-profit sector led by confident leaders with clear strategic purpose.
2. To provide a newsletter for previous mentees: We believe our lawful basis for this is “legitimate interest” in reminding previous mentees about our service and informing them about new services and developments and realising our mission of building a supportive community for charity leaders.
3. To provide a newsletter for potential mentees/anyone else who wants to receive the newsletter: We will obtain consent from this group.
4. To deliver our services: We need this to fulfill the contract we have with you to deliver mentoring services.
5. To continuously improve our services: We believe our lawful basis for this is “legitimate interest” in ensuring that our services meet the needs of mentees.
6. To exercise our rights set out in agreements: We need this to fulfill the contract we have with you to deliver mentoring services.
7. To manage our relationship with you or your organisation: We believe our lawful basis for this is “legitimate interest” in keeping our records up to date, working out which of our services may interest you and telling you about them.
8. To develop new methods/tools/services that support and grow our mission: We believe our lawful basis for this is “legitimate interest” in developing products and services to realise our mission; defining types of consumers for new products and services; seeking your consent when we need it to contact you.
9. To find potential beneficiaries for our services: For business to business email addresses, we believe our lawful basis for this is “legitimate interest” in informing potential mentees about our services to realise our mission for a healthy not-for-profit sector led by confident leaders with clear strategic purpose.
10. To find potential beneficiaries for our services: As we understand under The Privacy and Electronic Communications Regulations (PECR) https://ico.org.uk/media/for-organisations/documents/1555/direct-marketing-guidance.pdf, where we have personal email addresses from a source (such as the Press, a web-site, Award Nominations, a colleague recommending you, or any other source), other than you providing your consent, we need to obtain consent. We will, therefore, call you, acknowledge the source of your details and not store your details or make further contact unless we have your consent.
11. To provide testimonials to grow our service and impact. We will obtain consent for this.

You have the ‘right to object’, the right to ‘restrict processing’ and the ‘right to erasure’ of your personal information if there is no need for us to keep it.

There may be legal reasons why we need to keep your data, for example to keep it on a suppression list if you no longer wish to receive communications. But please contact our Executive Director at info@charitymentors.co.uk if you think that we should not be using it.

How long we keep your personal information:
We will keep your data for as long as there is a legitimate interest in the service that we offer, or when we receive notice from you that you would like it erased.

How to update your personal information:
You have ‘the right to rectification’ of your personal information. If you think your personal information is inaccurate or incomplete, please contact us at info@charitymentors.co.uk and we will update it.

How to withdraw your consent:
You can withdraw your consent to use your data at any time. Please contact us at info@charitymentors.co.uk if you want to do so.

How to complain:
Charity Mentors aims to meet the highest standards when collecting and using personal information. If you are unhappy with how we have used your personal information, please do let us know by emailing us at info@charitymentors.co.uk.

You also have the right to complain to the Information Commissioner’s Office where you can report a concern.

Cookie Statement

This statement explains how we use cookies on our web pages (i.e. those with URLs containingcharitymentors.co.uk).

How we use cookies

Most of our web pages use “cookies”. A cookie is a small file of letters and numbers that we place on your computer or mobile device if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allow us to improve our website.

Types of cookies we use

We use the following types of cookies:

• strictly necessary cookies – these are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies the services you have asked for, like online application forms, cannot be provided;
• performance cookies – these cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works; and
• functionality cookies – these cookies allow the website to remember choices you make and provide enhanced, more personal features. For instance, these cookies can be used to remember changes you have made to text size, fonts and other parts of the web pages that you can customise. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Specific cookies we use

Cookies may be set either by our website (“first party cookies”), or by a third party website (“third party cookies”). The tables below identify the cookies we use and explain the purposes for which they are used.

However, we continue to collect information about third-party cookies and the tables below are based on the work completed to date. Accordingly, we may update the information contained in this section from time to time.

First party cookies

Managing your cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit All About Cookies.org.

For opting out of being tracked by Google Analytics across all websites, Google provides Google Analytics Opt-out Browser Add-on for Chrome, Internet Explorer, Safari, Firefox and Opera browsers.

Changes to our Cookie Statement

Any changes we may make to our Cookie Statement in the future will be posted on this page and, where appropriate, notified to you.